What makes employees cynical in public organizations? Antecedents of organizational cynicism

Sunhyuk Kim1, Kiwon Jung2, Grimm Noh3, Lee Kyeong Kang4
1Global Business Department, Korea University, Republic of Korea
2Global Leaders College, Yonsei University, Republic of Korea
3Yonsei Business Research Institute, Yonsei University, Republic of Korea
4Korea Post Officials Training Institute, Korea Post, Republic of Korea
Cite this article:  Kim, S., Jung, K., Noh, G., & Kang, L. (2019). What makes employees cynical in public organizations? Antecedents of organizational cynicism. Social Behavior and Personality: An international journal, 47, e8011.

Volume 47 Issue 6 | e8011 | Published: June 2019 | DOI: https://doi.org/10.2224/sbp.8011

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Organizational cynicism is associated with undesirable outcomes such as reduced organizational performance. In this study we examined factors leading to organizational cynicism in a public organization undergoing market-oriented reforms. Participants were 275 employees at Korea Post, Korea. Our empirical results showed that organizational cynicism is decreased by coworker trust and transformational leadership and increased by job stress. Also, the positive role of job stress was stronger for employees who are silent than for those who express their opinions in the workplace. The findings suggest that organizations would benefit from actively managing factors that may affect the level of organizational cynicism among employees.

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