The influence of self-efficacy on flight dispatchers’ stressor-strain relationships

Haihua Liu1, Guoping Song2, Dengfeng Wang1
1Peking University, People’s Republic of China
2Shaanxi Normal University, People’s Republic of China
Cite this article:  Liu, H., Song, G., & Wang, D. (2011). The influence of self-efficacy on flight dispatchers’ stressor-strain relationships. Social Behavior and Personality: An international journal, 39(6), 839-850.

Volume 39 Issue 6 | e2167 | Published: July 2011 | DOI: https://doi.org/10.2224/sbp.2011.39.6.839

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Flight dispatchers’ role stressors and their consequential work-related strains and job satisfaction were investigated in this study, along with the moderating effect of self-efficacy on flight dispatchers’ role stressors and strains, and on role stressors and job satisfaction. Data were collected from 309 flight dispatchers from 2 Chinese airlines. Correlations and hierarchical regressions revealed that the role stressors were all related to flight dispatchers’ physical strain, psychological strain, and job satisfaction. The moderating effect of self-efficacy depends on the different role stressors and dependent variables being examined. Specifically, the moderating effect was found to be significant in the role conflict-psychological strain relationship, role conflict-job satisfaction relationship, and role overload-psychological strain relationship. Theoretical and practical implications are discussed.

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