How do groups react to unexpected threats? Crisis management in organizational teams

Jin Nam Choi1, Sun Young Sung1, Myung Un Kim1
1Seoul National University, Republic of Korea
Cite this article:  Choi, J., Sung, S., & Kim, M. (2010). How do groups react to unexpected threats? Crisis management in organizational teams. Social Behavior and Personality: An international journal, 38, 805-828.

Volume 38 Issue 6 | e2030 | Published: July 2010 | DOI: https://doi.org/10.2224/sbp.2010.38.6.805

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Despite the increasing dependence on teams, there has been little research on crisis management in organizational teams in the corporate sector. In this study which is based on quantitative and qualitative analyses of 30 crisis cases, the prevalent types of crises were identified and effective strategies used for team crisis coping were explored. The results showed that 90% of team level crises were caused by external or environmental factors rather than internal disturbances. Reflecting the dominant cause of crisis events, the effectiveness of crisis management was strongly affected by teams’ external activities. Suggestions based on the results are made for managing contemporary organizational teams operating in highly competitive, uncertain, and threatening environments.

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