Knowledge workers’ interpersonal skills and innovation performance: An empirical study of Taiwanese high-tech industrial workers

Ming-Tien Tsai1, Cheng-Chung Chen1, Chao-Wei Chin2
1Department of Business Administration, National Cheng Kung University, Taiwan
2Department of Health Care Administration, National Cheng Kung University, Taiwan
Cite this article:  Tsai, M.-T., Chen, C.-C., & Chin, C.-W. (2010). Knowledge workers’ interpersonal skills and innovation performance: An empirical study of Taiwanese high-tech industrial workers. Social Behavior and Personality: An international journal, 38(1), 115-126.

Volume 38 Issue 1 | e1962 | Published: February 2010 | DOI: https://doi.org/10.2224/sbp.2010.38.1.115

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The main way in which knowledge workers’ interpersonal skills affect their innovation performances during collaborations was investigated including the relationships among the orientation of the collaborations of which the knowledge workers were part, their interpersonal skills, and their innovation performances. Hierarchical multiple regression analyses were conducted on data gathered from a sample of 130 usable dyadic questionnaires completed by R&D engineers and their managers in Taiwanese high-tech industries. The 2 main empirical results are: first, both customer orientation and technology orientation of collaborations make significant contributions to engineers’ innovation performances; second, engineers’ interpersonal skills significantly moderate the influences of customer orientation of collaborations on their innovation performances, but do not significantly moderate the influences from the technology orientation of collaborations.

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