How and when digitalization sparks team resilience: A moderated mediation model

Previous research has found that digitalization can bring new tools and resources to teams in the workplace, positively affecting team resilience. However, the enhancement of team resilience also requires interpersonal interactions within teams. In this study, which was based on team process theory, we administered a three-wave time-lagged questionnaire on the effects of digitalization to 343 employees across 71 teams. The results indicated that digitalization intensity within teams positively affected team reflexivity, which led to increased team resilience. Furthermore, cooperative team goals strengthened the effect of team digitalization intensity on team reflexivity, fostering the indirect effect of team digitalization intensity on team resilience through team reflexivity. These findings offer a new perspective on the antecedents of team resilience and the impact of digitalization, and may serve as a reference for managers seeking to enhance team resilience.