Empathy as moderator of gender differences in Chinese insurance agents’ business ethical sensitivity

Na Zhang1, Jian Zhang2, Jing Wang1
1School of Economics and Management, Beihang University, People’s Republic of China
2Donlinks School of Economics and Management, University of Science and Technology Beijing, People’s Republic of China
Cite this article:  Zhang, N., Zhang, J., & Wang, J. (2017). Empathy as moderator of gender differences in Chinese insurance agents’ business ethical sensitivity. Social Behavior and Personality: An international journal, 45(6), 1029-1042.

Volume 45 Issue 6 | e6155 | Published: July 2017 | DOI: https://doi.org/10.2224/sbp.6155

Abstract
Full Text
References
Tables and Figures
Acknowledgements
Author Contact

To expand the business ethics research field, and to increase society’s understanding of Chinese insurance agents’ business ethics, we investigated how gender differences are related to agents’ business ethical sensitivity and whether or not these relationships are moderated by empathy. Through a regression analysis of the factors associated with the business ethical sensitivity of 417 Chinese insurance agents, we found that gender played an important role in affecting business ethical sensitivity, and empathy significantly affected business ethical sensitivity. Furthermore, empathy had a moderating effect on the relationship between gender and business ethical sensitivity. Both men and women with strong empathy scored high on business ethical sensitivity; however, men with strong empathy had higher levels of business ethical sensitivity than did women with little empathy. The findings add to the literature by providing insight into the mechanisms responsible for the benefits of empathy in increasing business ethical sensitivity.

Please login and/or purchase the PDF to view the full article.
Please login and/or purchase the PDF to view the full article.
Please login and/or purchase the PDF to view the full article.
Please login and/or purchase the PDF to view the full article.
Please login and/or purchase the PDF to view the full article.