Does stress from cell phone use increase negative emotions at work?

Jooyeoun Lee1
1Department of Industrial Engineering, Ajou University, Republic of Korea
Cite this article:  Lee, J. (2016). Does stress from cell phone use increase negative emotions at work? Social Behavior and Personality: An international journal, 44(5), 705-716.

Volume 44 Issue 5 | e5233 | Published: June 2016 | DOI: https://doi.org/10.2224/sbp.2016.44.5.705

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I investigated how stress from work-related cell phone use can increase the negative emotions of anger and anxiety of employees, and identified the role of social influence in enhancing the effect of stress on emotions. Participants were organizational employees who actively used cell phones in their work (N = 222). Results indicated that information overload increased their negative emotions, and that the perceived usefulness of cell devices mitigated this effect. When social influence promoting work-related smartphone use was included in the stressor–strain model, however, the relationship between information overload and negative emotions was stronger when employees perceived greater usefulness of cell devices. Implications of the results are discussed.

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